Terms of Service

 

By using our services on the website hidencloud.com (hereinafter referred to as “HidenCloud”), whether as a guest, registered user, or in any other capacity, you agree that these Terms of Service will govern your relationship with HidenCloud. These Terms of Service apply to all users of HidenCloud.
If you do not fully agree with these Terms of Service, you should not use the services offered on HidenCloud.

Definition

  • Account” means any account provided by HidenCloud that you create to access certain Services.
  • Dispute” means any controversy related to this agreement, including but not limited to claims arising from or relating to any aspect of the relationship between you and HidenCloud, claims arising before this agreement, and claims that may arise after the termination of this agreement. However, this does not include claims related to or arising from the application or protection of intellectual property rights and is subject to applicable consumer rights laws in your local jurisdiction.
  • In-App Purchases” means purchases available for purchase through the Services.
  • Intellectual Property Rights” means any and all rights, title, and interest of any kind, whether now known or unknown, in and to patents, trade secrets, copyrights, trademarks, service marks, trade dress, and similar rights of any type under the laws of any governmental authority, including all related applications and registrations.
  • Notice” means a written communication delivered by email, messaging service, or by Federal Express delivery to the other party at their respective address and shall be effective upon receipt.
  • Privacy Policy” refers to HidenCloud’s policy regarding privacy, which also governs the use of the Services and is incorporated herein by reference. The current version is available on our website.
  • Service” (or “Services”) means HidenCloud Network and any other website, game, device, platform, content, and other related products and services provided by HidenCloud, including but not limited to hosting services for various games and Discord bots.
  • Terms of Service” (or “Terms”) means the terms and conditions of this agreement.
  • User Content” refers to any and all data that you upload, transmit, or create through the Services, including but not limited to character skins, buildings, forum posts, account information, profiles, software, sound, images, videos, accurate and inaccurate location data, EXIF data, timestamps, metadata, and any other content contributed by users to the Services.

HidenCloud Free Service Terms

  • Description of the Free Service: HidenCloud offers its free services on an “as is” and “as available” basis. We do not explicitly or implicitly guarantee the quality, reliability, or suitability for specific purposes of these services. Users should be aware that these services may have limitations and are not guaranteed in the same way as paid services.
  • Limitation of Liability: HidenCloud shall not be responsible for any loss of data, service interruptions, or for direct or indirect damages resulting from the use of our free services. Users accept that the use of these services is at their own risk and responsibility, acknowledging that such services may be subject to failures and limitations.
  • Right to Modify, Suspend, or Cancel: HidenCloud reserves the right to modify, suspend, or cancel any free service at any time without prior notice. These actions may be carried out for reasons including, but not limited to, technical, security, or any other circumstances that HidenCloud deems appropriate.
  • Consequences of Suspension or Cancellation: If a user violates the terms of service, abuses the resources provided, or engages in activities that may compromise the security or integrity of our systems, HidenCloud reserves the right to immediately suspend or cancel access to the free services.
  • Updates to the Terms: HidenCloud may update or modify these free service terms at any time. Changes will be effective immediately after their publication. We recommend users regularly review these terms to stay informed of any updates.
The use of HidenCloud’s free services implies full acceptance of these terms and conditions. If you do not agree with any of the terms presented here, please refrain from using our free services.

Registration/Account

2.1 In order to make use of our services the customer has to register. By registering the customer agrees to these terms and conditions.
2.2 For the registration an e-mail address, a username and a password are necessary. Optionally and for certain contractual products additional personal information such as address, phone number and date of birth are required.
2.3 The customer ensures that all information provided at registration is correct and complete.

Services

3.1 HidenCloud will make reasonable efforts to provide continuous service. However, HidenCloud shall not be held liable for any loss of data resulting from delays beyond our control, missed or undelivered messages, service interruptions, or customer errors or omissions. HidenCloud is not responsible for any losses incurred due to acts of God or force majeure, including civil unrest, riots, floods, droughts, fires, wars, or imposing legislation.
3.2 You acknowledge that HidenCloud shall not be held liable for any special or consequential damages that you may suffer, including loss of business, contracts, profits, savings, or any other type of damage. HidenCloud cannot exercise control over material transmitted over the internet and hereby excludes all liability for the publication of inaccurate, misleading, offensive, threatening, or obscene material by the customer, or material that violates Spanish or other applicable laws.
3.3 HidenCloud customers are responsible for all charges imposed by their telephone service provider arising from the customer’s use of the services.
3.4 Occasionally, HidenCloud or its subcontractors may need to perform maintenance on the network, which may require temporarily shutting down certain parts of it. HidenCloud will provide as much notice as possible and will attempt to complete the work within the specified timeframe. HidenCloud shall not be held liable for any damages arising from such a suspension of the service.
3.5 The customer agrees not to reassign or transfer any part of the services without prior authorization from HidenCloud.
3.6 You acknowledge and agree that your name, address, telephone and fax numbers, email addresses, and assigned IP addresses may be disclosed to the RIPE NCC (Réseaux IP Européens Network Coordination Centre) to ensure compliance with prevailing RIPE policies, and that such data may be published, either in whole or in part, in the RIPE WHOIS database.
3.7 License costs for any third-party applications and software offered with our hosting plans are subject to change without prior written notice.
3.8 HidenCloud reserves the right to pass on any additional charges or price increases resulting from changes in pricing by third-party software and license vendors, regardless of the hosting cycle.

Banned Content

 

4.1 Customers must use the Services provided for lawful and authorized purposes only. Transmission, storage, or presentation of any information, data, or material that violates Spanish law is strictly prohibited. The list of prohibited content includes, but is not limited to:
(a) Illegal Material: This includes the unauthorized use of copyrighted works, commercial audio, video, or music files, and any material in violation of regulations or that is deemed misleading.
(b) Warez: This includes, but is not limited to, pirated software, ROMs, emulators, phreaking, hacking, password cracking, IP spoofing, and the encryption of any of the aforementioned. It also includes any sites that provide “links to” or “how to” information about such material.
(c) HYIP: We do not allow any HYIP sites or sites that link to or have content related to HYIP sites.
(d) Proxy: We do not allow any proxy setups or connections or any sort of activity through remote proxy connections on our servers. The first offense committed by the Customer will result in the suspension of their account. Any second violation will result in immediate account termination.
(e) IRC Hosts: Hosting an IRC server that is part of or connected to another IRC network or server, or has a connection to an IRC network, is not permitted. Servers or hosting accounts found to be connecting to or part of these networks will be promptly removed from our network without notice. The server will not be reconnected to the network until all traces of the IRC server have been completely removed, and we have been granted access to verify the removal of the content. Any second violation will result in immediate account termination.
(f) Defamatory Content: Any website that makes false claims, whether expressly stated or implied to be factual, that may negatively impact an individual, business, product, group, government, or nation.
(g) Bit Torrents: The use of software and scripts for “bit torrents” or similar purposes is not allowed on our servers. This includes sending or receiving files using these mechanisms.
4.2 We are not obligated to edit, review, or modify the contents of your website. However, we reserve the right to remove any content without notice. Please note that we do not actively monitor messages posted on our platform, but we reserve the right to remove such messages at our sole discretion.
4.3 Any customer found using the services for any of the purposes stated in Clause 4.1 may have their account terminated without notice.
4.4 The customer agrees to fully and effectively indemnify HidenCloud against all losses, costs, actions, proceedings, claims, damages, expenses (including legal fees), or liabilities suffered or incurred directly as a result of the customer’s breach or non-compliance with this Clause 4.
4.5 The Customer shall defend and pay all costs, damages, awards, fees (including legal expenses), and judgments awarded against HidenCloud arising from a breach or breach of this Clause 4. HidenCloud may, at its absolute discretion, defend such claims and may settle such claims with the customer’s consent, provided that such consent is not unreasonably withheld. The customer shall provide HidenCloud with the necessary assistance to defend such claims at the customer’s sole expense.

Cancellation and Refund

You have the right to cancel and request a refund without the need for explanation within a period of 72 hours (3 days) from the date of purchase of any of our services on the hidencloud.com website (“HidenCloud”). This cancellation and refund option will not apply to products or services purchased during a special promotion. To exercise this right, you must contact us via email at [email protected] or by phone at +1(844) 995-2508, indicating the details of the purchase you wish to cancel and refund. Once we have received your request, we will process the refund within 10 business days using the same payment method used for the original purchase, unless we agree on an alternative method with you. It is important to note that any cancellation and refund request made after the 72-hour period will not be eligible for a refund, unless required by applicable consumer rights laws in your local jurisdiction. By using our services on HidenCloud, you accept and understand these terms of cancellation and refund.

Domains

5.1 You are responsible for ensuring that any requested domain registration is made in good faith, does not infringe on any third-party rights, will not be used for unlawful purposes, and will not be considered an abusive registration under the enom or Nominet dispute resolution policies.
5.2 You acknowledge that HidenCloud is not obligated to accept any request to register a domain.
5.3 HidenCloud makes no representations or warranties (expressed or implied) regarding the availability or likelihood of registration of any requested domain. Such representations and warranties are expressly disclaimed.
5.4 You acknowledge that domain registrations and successful renewals are non-refundable.
5.5 Once a domain has been successfully registered, HidenCloud is unable to correct spelling mistakes in the domain. Please ensure that you check for any errors before submitting the domain for registration.
5.6 You agree to pay all applicable fees as detailed on our domain pricing page, located at domain.
5.7 You acknowledge that domain renewal fees are subject to change at any time without notice. The current renewal pricing can be found at domain.
5.8 If HidenCloud is unable to register or renew a domain, a full refund of the domain registration or renewal fee will be provided.
5.9 All domains registered are through our partner Namecheap and are subject to Namecheap’s terms and conditions, which can be found at domain.
5.10 You must comply with the terms and conditions published by the relevant naming authority, including the domain dispute resolution policy, and any other authority with similar force, regarding the registration of domain names.
5.11 You agree and acknowledge that HidenCloud will make registration information related to the requested domain available to ICANN, eNom, Nominet, or any other appropriate registration authority.
5.12 You acknowledge that you are obligated to provide accurate domain registration details, and that those details will be published in the WHOIS directory in compliance with ICANN and Nominet requirements.
5.13 HidenCloud will attempt to automatically renew your domain within 30 days prior to its expiry unless:

5.14 Payment for the renewal cannot be processed.

5.14.1 You choose to opt out of auto-renewal through the HidenCloud control panel at least 30 days prior to the expiry date.

5.14.2 The domain has been transferred to another registrar.

5.14.3 If it is a .UK domain, it is no longer under the HidenCloud tag.

5.15 During the first ninety (90) days following the registration or transfer of a domain, you may not transfer the domain to another registrar. This restriction does not apply to domains purchased during a promotion, as such domains cannot be canceled or transferred to another registrar.

5.16 HidenCloud will not accept any transfer requests for a domain that is due to expire within 7 days.

5.17 Ownership of a domain will not be transferred to another registrar until all fees associated with the domain registration, renewal, or transfer have been paid, including outstanding web hosting or web development liabilities.

5.18 You agree to comply with the content standards set out in our Acceptable Use Policy regarding any material posted on or associated with any domain.

5.19 If ICANN, Whois, or any replacement body (or the equivalent body/registrar in a different jurisdiction) lodges a complaint regarding the use of the domain name, including but not limited to “cybersquatting,” we reserve the right to immediately cancel this service without issuing refunds.

5.20 “Due to a legal agreement between ENOM INC, our domain registrar, and LegitScript, customers should be aware that domains purchased with the intent of selling prescription drugs through a company not properly licensed in the destination country may be frozen pending a legal appeal. HidenCloud has no control over this process, and disputes must be handled through the proper legal channels in the disputed country.”

5.21 HidenCloud reserves the right to change the registrar holding a domain at its own discretion and without notice.

5.22 If you are registering a domain on behalf of a third party, you are obligated to ensure that the domain owner is made aware of these terms and conditions.

5.23 During a promotional campaign, a limit of 20 domains per person is available for purchase. We reserve the right to refuse orders if deemed necessary.

Purchase Policy and Secure Payments at HidenCloud

6.1 Purchases made on the HidenCloud website are the exclusive property of HidenCloud and do not belong to the user. HidenCloud reserves the right to manage, regulate, control, modify, or delete any purchase made on the website at any time, without prior notice and without providing any compensation to the user. In exercising these rights, HidenCloud shall not be held liable to the user or any third party.

6.2 All transactions related to HidenCloud services must be paid in advance and are considered final, meaning that no full or partial refunds will be issued, unless required by applicable consumer rights laws in the user’s local jurisdiction. In the event of an account closure, whether voluntary or involuntary, no refunds will be provided for unused purchases. However, HidenCloud reserves the right, at its discretion, to consider issuing a refund if the user has completed all purchased content within a specific timeframe of xxx (xx) days and provides a valid reason for requesting such refund.
6.3 To ensure secure payments, HidenCloud utilizes the PayPal Express Checkout service. All banking information is managed and verified exclusively by PayPal, with HidenCloud not storing any such data on its servers. This ensures the confidentiality and security of the user’s financial information.

Server/Resource/Staff Abuse

7.1 You agree and understand that any attempts to undermine or cause harm to any of our servers, including those used for game hosting and Discord bot hosting, is strictly prohibited. We take no responsibility for the use of our clients’ accounts in such activities.

7.2 If you abuse the resources we provide in any way, including excessive resource usage or causing strain to other sites on shared servers, we reserve the right to immediately deactivate your account without refund.

7.3 If your account operates a website that utilizes what we deem to be excessive CPU cycles or resources that adversely affect other sites, we may impose new terms on you, such as requiring an upgrade to a higher hosting plan. On a shared server, you are allowed to utilize up to 25% of the total available resources. If your account consistently exceeds this limit, it may result in suspension.

7.4 Denial of Service (DDoS) attacks directed at HidenCloud or any attempts to launch a DDoS attack from our servers are strictly prohibited. We will vigorously investigate all infractions or suspected infractions and may terminate your account immediately.

7.5 HidenCloud reserves the right to disable or delete any feature or application provided on the shared hosting service without prior notification if we determine that the feature or application is detrimental to the overall health and performance of our web servers.

7.6 If you engage in disrespectful behavior towards any member of the HidenCloud staff, we have the right to terminate your account without any refund.

Contract Duration and Cancellation

8.1 If the customer fails to cancel the contractual relationship in a timely manner (one week prior to the contract’s end), the contract will automatically be extended for the same duration as the existing contract. However, for root server products and dedicated server products, the notice period for cancellation is 4 weeks (28 days).

8.2 Cancellation can be initiated by mail or fax to the respective valid address provided in the imprint or through our online support via email or the ticket system in the server administration area (Web interface).

8.3 The right of both parties to terminate the contract for justifiable reasons remains unaffected and valid at all times.

8.4 In addition, it is important to note that for free servers, we reserve the right to close and delete any free server at our discretion without prior notice to the user. However, for paid servers, closure actions will only be taken in the event of a violation of the terms and conditions.

Backups

9.1 HidenCloud will make reasonable efforts to protect and backup data for clients on a daily basis. However, HidenCloud does not guarantee the existence, accuracy, or regularity of its backup services. Therefore, you are solely responsible for creating backup files in connection with your use of our hosting services.

9.2 In the case of cloud backups, we maintain DRS backups of the underlying file system in the event of a mass failure. However, these backups are not intended for individual restores. If you require individual restores, we recommend using our offsite backup solution.

Control Panel Support

10.1 HidenCloud acknowledges that our staff members are not obligated to provide assistance over live chat, ticket, or phone support for tasks such as setting up email accounts, sub-domains, add-on domains, or installing applications. Our staff members do not have access to the client control panel login. We expect our customers to refer to our Knowledgebase to familiarize themselves with the features of the control panels we provide.

10.2 Our support team is available to assist you with any functions that are not working properly or if there are server-side issues that need to be resolved from our end. For basic tasks that can be managed from the control panel, we expect customers to resolve them independently.

10.3 It is your responsibility to upload your website using a file manager or FTP software from your end. Databases should be uploaded through PHPMyAdmin, and tasks such as setting up FTP accounts, mailboxes, sub-domains, add-on domains, and parked domains should be performed by the client.

Request Processing Policies

11.1 Suspension: Suspended accounts will remain inactive for 4 days. During this time, hosted servers will not be accessible.

11.2 Cancellation: If you wish to cancel your HidenCloud account, please note that the cancellation process may take up to 7 days to complete. During this period, your account will remain active, and you can continue to use the services.

11.3 Server Deletion: If you request the deletion of a server, please be aware that the deletion process may take up to 15 days. During this time, the server and all associated data will be permanently removed.

11.4 Pending Order Deletion: Pending orders will be automatically deleted after 5 days if the corresponding payment has not been made.

11.5 Order Cancellation: If you wish to cancel an order before it is processed, please do so within 3 days of placing the order.

11.6 Automatic Ticket Closure: Support tickets will be automatically closed after 5 days if no response has been received.

11.7 Ticket Lock Duration: If you open a support ticket, it will be locked for a maximum of 3 days. During this period, you will be unable to open new tickets related to the same issue.

Please note that these policies apply to the HidenCloud platform and are subject to change. We recommend regularly reviewing our updated policies.
11.1 Any threat of legal action against HidenCloud will result in the immediate termination of your account. HidenCloud reserves the right to amend any or all of the above policies, guidelines, and disclaimers without prior notification. We also retain the right to adjust pricing and make changes to our account plans without prior notification.

Modification of Terms of Service

HidenCloud reserves the right to modify or change these terms of service at any time. All customers are bound by the latest terms of service published on our website.

Additional to Terms and Conditions of HidenCloud

In addition to the specific terms and conditions of HidenCloud, the terms and conditions of HidenNetwork also apply. We recommend reviewing these documents to fully understand the practices and policies governing the use of our services. You can find the terms and conditions of HidenNetwork at the following link:

Law

13.1 This Agreement will be governed by and construed in accordance with the laws of Spain, and the parties submit to the exclusive jurisdiction of the courts of Spain.

Missing Something? Contact Us

At HidenCloud, we strive to provide you with the best possible experience. If you believe something is missing in our documentation, or if you have any questions, comments, or suggestions, please do not hesitate to contact us. You can do so through our social media channels, our contact form on the website, by email, or by joining our community on Discord. We value your feedback and are here to help.

  • Phone: +1(844) 995-2508
  • WhatsApp: +447360276289

Your involvement is crucial to us, and we appreciate any input that helps us improve.

Please refer to the latest and updated Terms of Service in our documentation: https://docs.hidencloud.com/legal/terms